Hiring · Freelance
Become an AfriqMarket Customer Success Manager
Do you know the professionals in your city and your sector? Grow AfriqMarket in your territory — one or more countries, one or more service categories — and earn a share of the revenue actually collected.
Apply nowYour mission
Recruit professionals
Reach out to craftspeople, service providers and companies in your territory and support their sign-up until their listing is live.
Keep the directory reliable
Approve new listings, ownership claims and business verifications; help professionals complete their profile.
Make requests succeed
Follow customers’ quote requests and make sure they quickly get quality answers.
Support professionals
Answer their questions, handle their claims and payments, help them succeed on the platform.
100% variable, transparent pay
No fixed salary: every month you earn a percentage of the revenue actually collected by AfriqMarket in your territory (credit purchases by professionals in your countries and categories).
- Your percentage depends on your quality score: excellent work earns a bonus.
- Your earnings are added to your wallet every month, visible at any time in your space.
- Withdraw whenever you want, by mobile money (Wave, Orange Money, MTN MoMo…) or bank transfer.
- Track every payout request, from approval to payment.
Rigorous, visible quality tracking
Your quality score out of 100 is computed every month and shown on your dashboard, criterion by criterion:
Responsiveness
Listings, claims, payments and complaints handled on time.
Requests served
Share of quote requests that get at least one answer.
Directory quality
Complete listings: description, logo, photos, services.
Growth
New businesses published compared with the monthly target.
Satisfaction
Customer reviews and a low refund rate for professionals.
Team assessment
Professionalism, follow-up and reporting.
A lastingly insufficient score ends the collaboration: we are looking for reliable, demanding people.
The profile we are looking for
- Experience in sales, customer relations or business support.
- A good network of professionals in your city or sector.
- Autonomy, rigor and a sense of service.
- A smartphone or computer with Internet access, and WhatsApp.
- French or English; local languages are a real plus.
How it works
- 1Apply with the form below: country, city, areas of expertise and motivation.
- 2Our team reviews your application and contacts you for an interview if your profile matches.
- 3Once selected, you get your access, your territory (countries and categories) and the CSM guide.
Apply
It only takes a few minutes. We will reply by email or WhatsApp.
Frequently asked questions
Is this a salaried job?
No. You work as a freelancer, at your own pace, with fully variable pay tied to your territory’s revenue and the quality of your work.
Can I manage several countries or sectors?
Yes. Your territory can cover one or more countries and one or more service categories, depending on your network and results.
When do I get paid?
Each month is closed early the following month: your earnings are then added to your wallet. You then request a payout, which the team approves and pays.
Do I need technical skills?
No. The interface is simple and a step-by-step guide helps you. What matters most is convincing and following up with professionals.